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Senior IT Transformation Consultant

September 2023 - Present

Manager Position - Mercedes Benz AG

​- Lead IT transformation under Agile and SAFe methodologies within internal stakeholders (business units).

- Drive change management, value stream identifications, digital product inventory, and IT reporting tools implementation.

- Follow up IT Strategy execution in terms of digital transformation, standardization, and data security.

Digital Transformation Manager

June 2022 - August 2023

Manager Position - Small World Financial Services

- Manage and led digital transformation projects at the Group level, overseeing 45 teams across 32 countries.
- Design and implement innovative digital solutions for key business processes on SaaS platforms, including Sales CRM, Operations, Compliance, Finance, and PMO.
- Key results: Reduction of task execution times by 17%, Response capacity for new requests increased by 22%, Cost reduction due to process standardization reached 11%, and Collaboration between teams within the digital platform increased by 34%.

Digital Business Analyst

January 2022 - June 2022

Project Lead Position - redk - CRM & CX Transformation

- Lead consulting projects and implement digital solutions as part of the partnership.
- Key results: Achieved the successful closure of 4 projects, including Sales CRM, PMO, and Marketing solutions, with an Avg. satisfaction rate of 96% for the consulting services provided.

Audit & Assurance Digital Analyst

August 2019 - November 2021

Team Lead Position - PricewaterhouseCoopers (PwC)

- Design and implement cutting-edge digital intelligence tools within ERP and SaaS environments to enhance the audit process.
- Manage the CRM system, leveraging it to generate performance reports, enabling data-driven decision-making.
- Key results: 21% reduction in task execution times by implementing automated workflows, streamlining efficiency in the audit process. Additionally, increased user satisfaction with the CRM solution by 12% among audit clients.

Business Analyst

September 2016 - September 2017

Team Lead Position - Maquimport, Gecomex

- Lead business process management (BPM) engineering projects to implement improvements according to the company's requirements.

- Key results: Reduction of non-conformities during quality audits by 26%, Mapping (diagrams) of 100% of the company's business processes, Reduction of execution time of administrative tasks by 12%, Increase in the productivity of operational tasks by 9%.

Environmental Management Assistant

September 2014 - June 2016

Internship Position - Center for Genetic Eng. and Biotechnology

-Analyze and perform improvements to the processes of the EMS according to ISO 14001, based on cause-and-effect analysis, gap analysis, and statistical indicators.
- Evaluate the management of biological, chemical, and radiological safety using regulations checklists.

- Key results: Increase in compliance with ISO 14001 requirements by 46%, Reduction of gaps in risk analysis by 16%.

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